I’d like to tell you Joe Baum who created 167 restaurants in his lifetime. Among them were the four highest grossing eateries in the United States. They were Windows on the World, The Rainbow Room, The Four Seasons and Tavern on the Green.
Joe’s philosophy was simple: “Our product,” he said, “the measure of our success, is pleasure. We are in the pleasure business. We are organized, equipped and staffed to supply pleasure, at a profit, which means that any threats to pleasure are bad for business. We must constantly ask ourselves, “What more can we give?” What will it cost you to give ’em a glass of champagne or an extra oyster? The more pleasure you give, the more you will receive along with at least temporary job security and higher fees.” Continue reading